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Smiley's Clinic

Overview
The team at Smiley's Clinic provides a full range of services for you and your family. Our patients include newborns, children, teenagers, adults, the elderly, and residents of nursing homes. Our clinic offer services in general family medicine, obstetrics and gynecology, chronic and acute conditions, social services, patient education, and referral to specialty care.

Phone Numbers
To make an appointment: 612-333-0770

Clinic Location

Smiley's Clinic
2020 East 28th Street
Minneapolis, MN 55407

Clinic Hours

Monday		8:00 a.m. - 8:00 p.m.
Tuesday		8:00 a.m. - 8:00 p.m.
Wednesday		8:00 a.m. - 8:00 p.m.
Thursday		8:00 a.m. - 8:00 p.m.
Friday		8:00 a.m. - 5:00 p.m.

Providers in the Practice


Patricia Adam, MD, MSPH Macaran Baird, MD Nancy Baker, MD Dana Brandenburg, PsyD Nicole Chaisson, MD Sonya Fuad, MD Peter Harper, MD, MPH Suzanne Hecht, MD Diane Madlon-Kay, MD, MS Teresa McCarthy, MD Kola Okuyemi, MD, MPH		Kara Pacala, MD James Pacala, MD Laura Pattison, MD Chrystian Pereira, PharmD Timothy Ramer, MD David Satin, MD Luree Schneider, MD Steven Shu, MD Carolyn Sparks, MD, MPH Alison Warford, MD Joel Wegener, MD

Treatments and Procedures
Our physicians offer a comprehensive array of diagnostic and therapeutic procedures and consultation including:

Preventive Visits
Acute Care
Chronic Care Management
Colposcopies
Minor Surgical Procedures
Digital X-rays
On-site Lab
Spirometry
OB Ultrasound
Counseling

Care Provided
Our physicians provide care for many medical conditions including (but not limited to) the following:

Adult Care
Aging Geriatrics and Eldercare
Allergies
Asthma
Blood/Bleeding Disorders
Childhood Diseases
Diabetes
Family Medicine/Primary Care
Fitness
Holistic Care
Hypertension (High Blood Pressure)

Internal Medicine/General Medicine
Mental Health
Obstetrics and Gynecology
Pediatrics
Pregnancy and Childbirth
Smoking Cessation
Sports Injuries
Sports Medicine
Teen Care
Vaccinations
Women's Reproductive Health

Scheduling Office
Our scheduling office is open Monday through Thursday from 8:00 a.m. to 8:00 p.m. To help us schedule the right amount of time for your visit, please let us know:

Which provider you want to see
Why you are being seen

if you need to be seen on a same day basis, please:

Call the clinic first
Tell us why you need to be seen

This will allow our clinic staff to make the best arrangements for you. If you need to cancel an office visit, please notify us as soon as possible.

Telephone Calls
To help your provider understand your problem, please be ready to give information such as:

Patient's name
Date of birth
Temperature
Length of illness
Symptoms

A nurse will return your call as soon as possible, usually within two to three hours. If you need to speak to a nurse right away, please tell the person taking your call.

Test Results
If your test results are not available on the same day the test is done, your doctor or nurse will call you with or send you the results. If you have not scheduled a follow-up office visit and you have not received your test results after two weeks, please call the clinic at 612-333-0770.

Prescription Refills
Please have your prescriptions refilled at your office visits, or if you are unable to wait until your next visit, please call your pharmacist.

Call your pharmacist
Always allow at 24-48 hours for refills

If the pharmacist cannot refill your prescription, call the clinic during regular business hours.

Referrals
If other specialty care is required, your primary care provider will:

Refer you to a specialist, if it is medically appropriate
Provide the specialist with important information concerning your care

A form, either written or online, referral will be completed for you by a Smiley's referral representative.

Medical Records
We strive to provide accurate and confidential medical records. If you need to transfer your records, a valid release of information form is required by our Medical Records Department before records can be copied. Please allow one week for copying, if possible.

Financial Policy
If you have insurance:

Bring your insurance card with you to each visit.
We will submit your claims directly to your insurance company.
Copayments are due at the time of service.

If you do not have insurance:

Call our patient financial counselor at 612-343-7144 to discuss payment options.
All patients are REQUIRED to make a payment on day of service.
All accounts with a balance due will receive a monthly statement.
A 20% discount will be given for every bill paid in full on the day of the visit.

If you are having difficulty with your bill, please call our financial counselor at 612-343-7144.

We accept the following insurance:

UCare Minnesota
Medical Assistance
General Assistance Medical Care
Medica
Blue Cross/Blue Shield
HealthPartners
MHP
Preferred One
most private insurance

Medical Emergencies/Hospital
For a life threatening emergency:

Call 911 or go to the nearest emergency room
Contact your clinic doctor as soon as possible

The emergency room entrance at Fairview University Medical Centers located on Riverside Ave. Please contact your clinic before going to the emergency room for any emergencies that are not life threatening.

After Hours Care
For all other emergencies, you can reach one of our doctors 24 hours a day by calling the clinic number. When the clinic is closed, your call will be handled by our answering service. The "on call" doctor will be contacted to advise you.

Poisonings
Do not call the clinic. In case of poisoning, call:
Poison Control: 1-800-764-7661 or 612-347-3141.

Interpreters
Interpreters are available in a variety of languages. If requested, an interpreter will be scheduled when making the appointment.

Special Services
Smiley's offers social service assistance and patient education. Your provider can also help arrange psychiatric care.

Rides for Medical Care
Patients with disabilities: Metro Mobility 651-602-1111
Blue Plus medical assistance patients: 1-866-340-8648
HealthPartners medical assistance patients: 952-883-7400
Medical assistance patients: 651-645-3982 or 1-866-467-1724
Medica medical assistance patients: Provide-a-Ride 952-992-2292
Metropolitan Health Plan patients: 612-337-7433
UCare Minnesota patients: 612-676-6830 or 1-800-864-2157
Or, you may call our patient advocate at 612-343-7157

DO NOT LET LACK OF TRANSPORTATION STOP YOU FROM GETTING MEDICAL CARE.